The administrator must supervise the performance of other employees of the main functions, and, if necessary, resolve disputes. The tasks of the administrator include ensuring the coordinated work of the entire team and constant monitoring of the quality of the resulting products or services. To be appointed to the position of administrator, it is enough to have a complete secondary or higher education. Many companies require at least 2 years of work experience in the relevant specialty.

What an Administrator Should Know

1. Guidelines, decrees, resolutions and other orders of higher authorities or legislative acts that relate to the charter of life of a certain social group, which the job description of a system administrator obliges to do.
2. The structure and features of management activities, the ability to control the functions of other employees. The rights and assigned duties of each employee, as well as the mode of operation, together with possible overtime or short days, which the job description of the salon administrator obliges to do.
3. Basic rules for serving visitors, as well as methods for improving the service.
4. A complete list and exact types of services provided by the enterprise.
5. The main issues of the economy, in most cases related to the peculiarities of the organization of work of workers and the management of each employee in fairness and in accordance with the charter of the enterprise, legislative norms, which are provided for by the job description of the store administrator.

Basic administrator skills

1. The main positions of marketing, as well as the basics of organizing advertising, its planning and successful positioning of products or services, the ability to oversee operations performed, designed to popularize products or services in society.
2. The layout of all production and demonstration premises, the location of strategically important objects, the design of each room, if necessary, an inspection or tour of certain compartments or rooms. This applies to those whose work is guided by the job description of the hotel administrator.
3. Aesthetic concepts of beauty and social psychology, which can be guided by, making the most important decisions.
4. A full range of legislative acts relating to the protection of workers and their protection from negative incidents during the implementation of labor activities.

What does an administrator do

1. The public charter, especially its common provisions.
2. Orders and orders issued by the authorities.
3. Internal regulations, which are prescribed in the legislative acts and regulations of each organization.
4. A job description that combines the rights and duties of an administrator.

Functions

Each administrator is required to perform the following functions:

1. Control and independent participation in the economic activities of a certain working group.
2. Monitoring the rational use of financial resources, excluding unreasonable expenses.
3. Continuous reporting activities within the framework of their competence and qualifications, giving them to higher authorities. This is provided by the job description of the hotel administrator.

Main responsibilities

1. Maintaining a control function over the integrity and safety of all objects of material value and which are part of a particular organization.
2. Taking action if urgent or conflict situations arise that require immediate resolution. You should react quickly, so the work of the administrator is associated with a great moral and sometimes physical burden, which is prescribed by the job description of the administrator of a beauty salon.
3. Consider and partially decide on complaints received from customers who are dissatisfied with the service or the work of employees. In the second case, the administrator can often apply penalties or other measures to curb the unsatisfactory performance of employees. Also, he must understand the situation, and not just do the work, so many argue that such an activity is morally difficult, which is regulated by the job description of the cafe administrator.

Main Precepts

1. Ensure that all rooms are properly furnished. Also, control the proper appearance, placement and timeliness of the change of advertising objects both inside and outside the premises. This primarily applies to employees who must carry out the job description of the administrator of a beauty salon.
2. To control the provision and constant maintenance of order inside and outside the premises, which is an integral part of the image of the building or a particular company, which shows a sample administrator job description.
3. Monitor compliance by employees with the basic norms of labor discipline, as well as fire safety and other safety measures, which provide for job descriptions administrator.
4. Reports the information received or seen to the immediate supervisor regarding all errors in the work of employees, and also gives possible measures that are aimed at eliminating all problems and erroneous actions, which the job description of the cafe administrator obliges to do.
5. With the help of teams, he maintains cleanliness and order in the work area, supervising the work of workers or hiring special teams. It is also the responsibility of the administrator to check the serviceability and proper condition of the funds. technical purpose and the equipment necessary for the operation, the purchase of furniture for an office or other premises, equipment and goods for various purposes, which will be useful for both technical and economic purposes.

Functional responsibilities

1. Produces the organization, forms the schedule and assigns the work time of the cleaning lady, and also checks the result of the work.
2. Organizes congratulatory events or the purchase of gifts, bonuses in honor of festive events for employees of the company, as well as past and present partners, regular customers or all those who used the services or products of a particular enterprise.
3. Completely resolves all issues with the landlord regarding the public services of the premises rented by the company, which is provided for by the administrator's job descriptions.
4. Carries out organizational measures for the proper operation of all equipment, if necessary, appoints repair work, determines their time, speed, agrees on the cost, selects craftsmen or companies that provide optimal services for the appointed fee.
5. Constantly keeps records of stationery and other technical supplies, equipment, inventory and all elements of the economic part, timely provides the required number and range of these devices to employees.
6. Compiles, checks and submits documentation, which contains reports from various areas for each past period, which determine the job descriptions of the administrator.
7. Organizes and controls the proper and metered meals of employees during the lunch break, distributes portions, if provided for by the charter of the company.

Rights

The administrator has the following rights:

1. Make inquiries about the condition and quality of the equipment supplied, the availability and quantity, intensity of consumption of materials for production.
2. Make and submit proposals for improving the work of the company or modernizing the actions of managers.
3. Set requirements for the management good conditions for the performance of official duties.
4. To carry out the adoption of quick and rational decisions that are within the competence of the administrator, which is specified in the company's charter. This is approved by the administrator's job description.

A responsibility

The administrator is responsible for the timely provision necessary materials and resources for work, maintaining cleanliness and safety at a particular facility, finding documentation in good condition. Also, the correctness of the preparation and timeliness of the provision of reports depends on the administrator.

He does not have the right to disclose commercial secrets, as well as all the information that he learned about by chance, in the performance of his immediate duties. In order for this employee to work without problems, he must perform his duties in a timely manner. He is responsible for the safety of the entrusted property, as well as for the implementation of the requirements of the job description.

Reference

Relatively recently, a person who, according to his work, is supposed to dispose of and control the actions of a team, was called the head. Today, such specialists are called administrators. This word came to us from of English language and literally means "manager, steward".

Demand for the profession

Quite in demand

Representatives of the profession administrator are in high demand in the labor market. Despite the fact that universities produce a large number of specialists in this field, many companies and many enterprises require qualified Administrators.

All statistics

Description of activity

Administrators are most often required in those social institutions that are visited by a large number of people: catering, sports clubs, theaters, large stores and others.

These specialists control the work of the rest of the team, coordinate the actions of visitors to the establishment, and keep order. The administrator must be well acquainted with the peculiarities of the work of his company in order to be able to answer any questions from customers. In addition, in most cases, administrators work with databases (for example, with a client database).

Wage

average for Russia:average in Moscow:average for St. Petersburg:

The uniqueness of the profession

Pretty common

The majority of respondents believe that the profession administrator can not be called rare, in our country it is quite common. For several years, the labor market has seen a demand for representatives of the profession administrator despite the fact that a lot of specialists graduate every year.

How users rated this criterion:

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What kind of education is needed

Higher professional education

The survey data show that for work in the profession administrator you must have a diploma of higher professional education in the relevant specialty or in a specialty that allows you to work Administrator(adjacent or similar specialty). Medium vocational education not enough to be Administrator.

How users rated this criterion:

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Job responsibilities

The duties of an administrator depend on the scope of his activity. If a specialist is engaged in maintaining databases in computer systems, then he needs to monitor the safety of information, make changes at the request of users, consult and determine the usefulness of databases. Such, for example, are duties.

Well, if a specialist is engaged in administrative and managerial activities, then his duties include solving administrative issues, filling out official documentation and providing the necessary information to visitors and employees.

As a rule, the administrator is the first person met by visitors to the establishment. Therefore, he must answer all their questions regarding the work of the company, current promotions and other features. The administrator also gives the clients the necessary things: keys, towels, etc.

Type of labor

Mostly mental work

Profession administrator- this is a profession of predominantly mental work, which is more connected with the reception and processing of information. In work administrator the results of his intellectual reflections are important. But, at the same time, physical labor is not excluded.

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Features of career growth

The profession of administrator refers to leadership positions. Therefore, it is unlikely that this specialist will be able to advance on career ladder in your company, especially if it is small. This specialist can either work in one position with the prospect of increasing wages, or one day take a leadership position or open his own business.

Career Opportunities

Opportunities Enough

The vast majority of the profession administrator believe that they have enough opportunities to move up the career ladder. If an ordinary specialist has such a goal, then it is quite realistic for him to take a leadership position in this area.

How users rated this criterion:

Administrators today are quite demanded personnel. This position is leading, therefore it requires certain skills, responsibility and knowledge. Work as an administrator everywhere it is well paid, however, the requirements for the candidate are quite high. You can work as an administrator in any area, but each of them leaves a certain imprint on his activities and requires specific knowledge. But in any case, communication skills, the ability to convince, speak beautifully and make an impression are personal qualities that will help you become a good administrator and well-paid.

Those who only dream of getting a job as an administrator should know that this is a profession - not just a leader, it is a manager. Its main tasks include efficient and cultured customer service. He is most often the first to meet potential customers and advises them on the services provided, helps them understand, decide and choose the option that best suits their needs and wishes. The administrator is obliged to create the most comfortable conditions for clients. Also, most often, his duties include monitoring and accounting for the receipt and expenditure of material values, and he communicates most closely with visitors. It is on his shoulders that the solution of all conflict situations rests. And this means that administrator job requires good endurance, good breeding and quick wits, because in every conflict situation it is important that in the end the client is satisfied. Therefore, the administrator must consider claims for service, as well as select a set of organizational and technical measures that would exhaust the conflict. However, its main task is to foresee and timely prevent the possibility of a conflict.

In fact, or rather the administrator, is not simple and requires being a little psychologist, strategist and being able to calculate everything a few steps ahead. It is also worth abandoning this work, for those people who do not like or cannot find a common language with different people. After all, every day the administrator receives a huge number of visitors and it is necessary to talk with each of them. Therefore, if you like peace and quiet, this job is not for you. It is unlikely that such work by the type of temperament is suitable for explosive choleric or calm melancholic. This work requires energy. After all, in addition to communicating with customers, it is necessary to provide all the necessary working staff. In addition, it is necessary to monitor the cleanliness and comfort in the premises. This does not mean that the administrator is obliged to carry out the cleaning himself, but if he sees that his staff is not coping for some reason, he must take over part of their work. After all, in any situation, the client must be satisfied. The administrator is constantly in close contact with the working staff - his subordinates. Therefore, he must ensure that everyone performs their duties well, observes the rules of conduct, sanitary and hygienic standards, labor protection and internal labor regulations. The administrator must fully control their work. His task is to make the functioning of the enterprise as efficient as possible, if he finds any shortcomings or weaknesses, it is he who must report to the owners of the company or to higher management.

What knowledge is required administrator job? First of all, these are the norms in force at enterprises, internal orders, orders, labor regulations, governing and regulatory documents, it is good to know the rights and obligations of employees who are directly subordinate to him. He must also know the specifics of the enterprise, the full range of services provided, and the procedure for servicing customers. It is best if the employee has an economic or financial education, education in the field of management, economics or psychology, because this knowledge will not be superfluous in his daily work.

If you are thinking about being an administrator or you want to try yourself in this capacity, then it is better to contact a recruitment agency. There you will be interviewed, tested for professional suitability, and most importantly, they will select a suitable and desired vacancy.

The job responsibilities of an administrator are established by higher management. All of them must be specified in the job description, otherwise they have no legal force. In addition, this document must be presented to the administrator for review immediately before taking up a new position.

As for the main points that the job description contains, it all depends on the specifics of the work. Indeed, despite the similarity of responsibilities, each structure has some differences. For example, there is a huge gap between hotel workers and, say, system administrators.

Who is an administrator?

But you should start with who the administrator is. Indeed, despite the prevalence of this position, many do not quite understand the range of responsibilities that fall on them. So, an administrator is a person who is responsible for order in a particular organization.

That is official duties administrators oblige him to control the quality of work of his wards, communicate with clients (including resolving conflict situations), keep the halls clean, and so on.

Who can become an administrator?

In general, people with a completed secondary education can apply for this position. However, with the growth of competition in the labor market, the requirements for candidates for the post of administrator have also increased. So, people with higher education who know foreign languages ​​have much better chances than their less enlightened colleagues.

Moreover, in order to get to a promising place, a future employee will have to complete special courses. True, quite often people with potential are trained by management for their own money. There are also some areas of administration that require specialized education. For example, a system administrator.

How to write a job description?

All documents of this type are created under the careful supervision of management. As a sample, ready-made templates are used, which can be supplemented or changed at will, based on the needs of the organization. However, despite this, the duties of the administrator should not contradict the labor code, and also have clauses that violate the current legislation of the Russian Federation.

Often such a document has four points:

1. General provisions, which indicate the main requirements for the candidacy of the administrator. Also here you should indicate the immediate superiors of the employee, the replacement procedure, the required level of knowledge, and so on.
2. Responsibilities. Includes the entire list of what the administrator is required to do.
3. Rights - the part where all the privileges of this employee are indicated.
4. Responsibility is a particularly important point that establishes the measure of punishment for a particular act.

Job Description Sample

This option is universal and suitable as an initial template for any organization. However, it should be remembered that most items will need to be changed based on management considerations.

I. General provisions

1. An administrator is a specialist who belongs to the category of office workers.
2. On the this position Persons over 18 years of age who have completed secondary education may apply.
3. This specialist reports directly to the head of the hotel/restaurant/club.
4. The administrator must be able to:

• properly distribute responsibilities among employees of the organization;
• eliminate all conflict situations both within the team and outside it;
• competently convey all the necessary information about the services and tariffs to the clients of this organization.

II. Responsibilities

The administrator is obliged:

1. Create all the necessary conditions for a comfortable stay of customers on the territory of the institution.
2. Provide all necessary information on services, tariffs and discounts.
3. Maintain all types of customer bases, as well as take measures to effectively increase them.
4. Resolve all conflict situations with clients, staff and management.
5. Ensure cleanliness and order in the territory entrusted to him.
6. Monitor compliance with discipline within the work team.
7. Provide managers with all the information about their organization.

III. Rights

This specialist has the right:

1. Be interested in all management decisions related to both internal and foreign policy organizations.
2. Make suggestions to improve the performance of staff.
3. Require compliance with all norms and rules established by this document, as well as the labor code of the Russian Federation.
4. Make decisions based on your own considerations, if they do not contradict this agreement.

IV. A responsibility

The administrator may be subject to the following penalties:

1. For failure to comply with the instructions of the management, the employee may be held administratively liable.
2. For malicious violations of discipline and negligence, the administrator may be demoted, up to and including dismissal.

This is just a rough sample of what a main document can be that regulates the actions that an administrator performs. The job description largely depends on the specific organization. Therefore, for example, consider the most common types of this profession.

Responsibilities of a Store Administrator

Often, such a vacancy exists only in supermarkets, as well as in stores that are part of a large retail chain. The main feature of this position is that the person holding it has to monitor the effectiveness of sales.

Based on this, we can conclude that the job responsibilities of the store administrator are primarily aimed at:

• improving the work of sellers;
• development of marketing techniques;
• control over the quality of goods.

Responsibilities of a Restaurant Manager

Catering business built to win customers delicious meals and quality service. If the first is more dependent on the work of the chef, then the second is the lot of the administrator.

It is he who must monitor everything that can affect the mood of customers. So, the main job responsibilities of a restaurant administrator are as follows:

• organization of well-coordinated work of staff;
• communication with customers;
• creating a favorable atmosphere in the room;
• providing information regarding the menu and the work of the chef.

Hotel business

The most extensive are the duties of a hotel administrator. This is due to the fact that this specialist has to manage many aspects of life inside the hotel.

So, the duties of a hotel administrator prescribe:

• ensure the comfort of guests;
• provide information regarding hotel accommodation, local cuisine, attractions, and so on;
• monitor cleanliness in the lobby, rooms, corridors;
• keep records of seat reservations;
• monitor staff performance and make necessary adjustments as needed.

A special category of administrators

As mentioned earlier, some categories of this direction still require a certain education. So, the job responsibilities of a system administrator imply a diploma of an IT specialist. After all, otherwise he will not be able to perform the tasks assigned to him.

Also, similar requirements may be presented in some other areas, depending on the specifics of the production and the opinion of management on this matter.

The Administrator performs the following duties:

Provides effective and cultural service to visitors, creating comfortable conditions for them.
- Advise visitors on the availability of available services, ongoing special promotions, the availability of bonus programs, etc.
- Keeps an appointment record, informs specialists about the available record, maintains a client base.
- Takes measures to prevent and eliminate conflict situations, considers claims related to unsatisfactory customer service.
- Ensures cleanliness and order in the premises, supervises the work of cleaners.
- Controls the observance by the employees of the organization of labor and production discipline, rules and norms of labor protection, safety precautions, requirements of industrial sanitation and hygiene.
- Informs the management of the organization about the existing shortcomings in servicing visitors, takes measures to eliminate them.
- Performs individual official assignments of his immediate supervisor.

The administrator has the right:

To get acquainted with the decisions of the management of the organization regarding its activities.
- Submit proposals to management to improve their work and the work of the company.
- Inform your immediate supervisor of all shortcomings identified in the course of your activities and make proposals for their elimination.
- Require management to create normal conditions for the performance of official duties.
- Make decisions within their competence.

The administrator is responsible for:

For non-performance and / or untimely, negligent performance of their duties.
- For non-compliance with current instructions, orders and orders for the preservation of trade secrets and confidential information.
- For violation of the internal labor regulations, labor discipline, safety regulations and fire safety.

Cafe Manager Responsibilities

The profession of a cafe administrator is also known as a hall manager, head waiter or manager. This is a person who manages the activities of the institution as a whole. The main thing that the cafe administrator does is organize the work of staff (cooks, waiters, cloakroom attendants, cleaners, security guards, etc.), control the quality of service, resolve possible conflict situations and create a good mood for visitors.

An administrator is needed in all catering establishments, whether it be a cafe, bar, restaurant or canteen.

The term "maitre d'" originated in France in the 18th century. This was the name of the owner of the inn, where travelers and tourists rested and dined. He met visitors, seated them in the dining room, took orders, made calculations and commanded the servants in the kitchen.

Today, the head waiter is the administrator of a restaurant or cafe, without which it is difficult to imagine any catering point.

Typically, the duties of a cafe administrator are as follows:

Organization of effective work of the cafe;
personnel management (scheduling, training, monitoring of work processes and compliance with institution standards);
monitoring the operation of equipment and the quality of prepared dishes;
control over the timing of the sale of finished products;
communication with visitors;
help to waiters;
preparation of necessary documents and reports.

Also, the functions of the cafe administrator may include:

Recruitment;
carrying out inventories;
management of the range of prepared dishes;
cashier work;
organization of banquets.

The requirements for the cafe administrator are very simple - work experience. He is always needed.

As a rule, you need:

Know the basics of working in a restaurant;
be able to organize the workflow;
use a PC.

Depending on the nature of the institution, there may be certain requirements for the age, appearance of the employee or knowledge foreign language.

You can get a higher education in the specialty "Organization of service in public catering" or complete restaurant management courses. However, in this profession, experience is everything, and a beginner can only count on the position of administrative assistant.

Responsibilities of a store manager

This specialist is entrusted with a huge range of duties and functions:

1. He develops a work schedule for employees, taking into account the peculiarities of the store.
2. On the trading floor, monitors the staff and their work, regulates the placement of people at the checkout or in the hall.
3. Controls the appearance of employees: it must be neat and clean.
4. Holds general meetings of store employees according to the schedule established by the store, where he informs everyone about the decisions of the management, speaks about the good or unsatisfactory performance of duties by employees.
5. Trains staff in work skills, explains how, what and in what order should be performed. This can happen both at a pre-arranged time during general training, and right in the workflow if the manager notices that someone is doing their job incorrectly.
6. The administrator maintains an atmosphere of goodwill among employees, contributes to the speedy and positive resolution of conflicts in the workplace.
7. He controls the quality of the goods offered for sale, its assortment, expiration dates. If something does not meet the standards, then takes measures to eliminate the problem.
8. The manager makes an order to the supplier in a timely manner for goods that are missing on the shelves.
9. Conducts a periodic inventory of goods, makes reconciliations, identifies shortages of goods, and takes measures to eliminate such problems.
10. The administrator controls how the goods are laid out on the shelves, this must be done on time and optimally convenient for the buyer.
11. The manager monitors the condition of the store premises and surrounding areas, interacts with utilities if necessary.
12. If necessary, he advises customers on the trading floor on the services provided by the store.
13. The administrator monitors the work of cash desks, controls the availability of small money in each cash desk for issuing change from a large bill.
14. In the event of conflict situations with buyers, the administrator negotiates to eliminate the problem, resolves the issue so that the buyer does not have an unpleasant impression of the store, writes reports to management on the employees who caused the situation, conducts a preventive conversation to prevent such violations.
15. The administrator resolves all current issues with the landlords regarding the operation of the premises (controls compliance with the terms of the lease agreement), payment of rent, other instructions and wishes that the landlord makes.
16. The manager monitors the prices of goods from competitors and forms proposals for management on possible pricing policies. He also invents and organizes events that attract a larger number of buyers.
17. The responsibility of the administrator is to monitor the renewal of all permits from administrative authorities, as well as licenses, patents, and so on, necessary for the full operation of the store. If a document expires, the manager independently extends the documentation period, or entrusts it to a responsible person. It also monitors all changes in the legislation of the Russian Federation in relation to documents regulating trade.
18. It is within the competence of the manager to inform the store management of all checks.
19. At the end of each shift, the administrator submits a cash report and checks the documents. The solution of collection issues is also on it. He independently transfers money and documents for the bank.
20. The manager also prepares documents for the calculation of salaries, makes his own notes about fines or bonuses for each employee.
21. If necessary, the administrator must replace any employee of the store.
22. The manager optimizes the store's costs, draws up the store's budget and takes the necessary steps to reduce the amount of expenses.

Online store

When operating an online store, there is a narrower range of responsibilities than is required in a large retail store.

The main activity of the store administrator is communication with dealers when ordering goods.

Also, the manager must monitor the quality, know its characteristics and expiration dates, application options and other information about the product.

He consults clients by phone or any electronic method of communication, organizes the delivery of goods (on his own or through a courier).

It also “maintains” the order, controls payments, informs you about the stage of processing the order is in (for example, is it still on the way, or already in the warehouse and handed over to the courier, and so on).

Administrator functions may vary depending on the size of the online store and the specifics of its work.

Clothing store

In the work of the administrator of a clothing store, there is a great need to organize events, promotions, sales, etc., in order to sell the remaining goods for last season.

The manager focuses on training staff in techniques for the successful sale of goods and motivation for work.

He also pays special attention to the sales plan.

Be sure to write about responsibility. Store manager is a very responsible position. A person should "burn" this business.

Such work requires leadership qualities, without them Good work very hard to build! Must have an active life position, communication skills, stress resistance. Attentiveness is mandatory for the manager, because he deals with serious documents.

It turns out that the profession of "administrator" is very creative, while requiring the presence of opposite personality traits. On the one hand, he is a thoughtful, attentive strategist, on the other hand, he is a sociable manager who unites people. An imbalance in one direction or another may not have a very good effect on work.

People who have been working in this position for more than one year, as a rule, love their work very much, because every day they successfully solve a lot of versatile issues on which the success of a common cause depends.

Responsibilities of a beauty salon manager

A competent, competent administrator is a real treasure for the director of a beauty salon. But, unfortunately, only a few purposefully go to this position, but there is a large flow of applicants who consider the work of an administrator in the salon as temporary, considering it not promising and not prestigious. Many assume that the job is only to say hello to the client, offer tea or coffee, see the master and accept the money. Is it so?

Let's figure out what the duties of the administrator of a beauty salon are and why this position in the salon is one of the key ones.

The purpose of the position is to provide quality customer service. To do this, he coordinates most of the business processes in the salon, providing the necessary materials and information to the client, staff, manager.

Administrator - belongs to the category of specialists. Depending on the scope of duties and the degree of independence in decision-making, qualifications can be assigned - "senior" or "leading".

Tatyana Agapova, director of Business Instruments: “In the book Beauty Salon: Toy or Business?” I propose such a summary table with the tasks, responsibilities, skills and competencies of a beauty salon administrator.

The main tasks and responsibilities of the administrator of the beauty salon:

		Job Responsibilities	Knowledge and skills required to perform duties	Personal characteristics
	Increase sales	Create comfortable conditions for customers	Rules and methods for organizing the process of serving visitors Fundamentals of aesthetics Principles of planning and design of premises of a beauty salon, showcases.	Willingness to help the client (empathy) Tolerance Good memory Fast reaction The ability to quickly switch attention Stress tolerance Ability to maintain attention for a long time Communication skills Neatness (in clothes, workplace, documents) Honesty, Self-discipline Ability to plan your work day Absence bad habits(smoking, alcohol)
		Inform customers about the availability of available services	Presentation Rules Sales stages Rules for telephone conversations Types of services provided.
		Quickly and accurately make settlements with customers in cash and without cash	The procedure for working with cash DS and bank cards DS return procedure Ability to work in programs (1C, ARNICA, Malachite, Universe, etc.)
		Inform customers about new services (decorate the interior space of the salon, on the Internet, SMS mailings, holding days open doors)	Know the features of perception of information and be able to apply in practice Basic Internet skills
		Plan client visits together with the masters, make a preliminary appointment	Know the conditions for the procedures, the time of the procedures, the frequency, the possibility of combining, etc. conditions.
		Take measures to prevent and eliminate conflict situations.	Fundamentals of ethics and social psychology Fundamentals of conflictology
	Reduce wastage of materials	Comply with the order of work with goods and services	Rules for working with goods and materials Inventory rules. Know the internal standards for the expenditure of goods and materials
	Minimize audit losses (Rospotrebnadzor, labor inspectorate, tax, prosecutor's office, etc.)	Consider claims related to unsatisfactory customer service and take appropriate organizational and technical measures.	Consumer Protection Law The procedure for resolving conflict situations
		Monitor compliance by employees of the organization with labor and production discipline, rules and norms of labor protection, safety precautions, industrial sanitation and hygiene requirements.	The structure of enterprise management, the rights and obligations of employees of the organization and the mode of their work. Internal labor regulations. Safety regulations
		Ensure cleanliness and order in the premises of the beauty salon and in the territories adjacent to them or the building.	Territory cleaning procedure Production control program Rospotrebnadzor requirements
		Ensure the protection of personal data of customers and employees	Law on the protection of personal data.
	Improve performance discipline	Supervise the implementation by employees of the instructions of the management of the organization.	Fundamentals of economics, organization of labor and management. Ability to draft internal regulations Ability to work in programs (Megaplan, Outlook, etc.)
		Fulfillment of orders of the head	Time management

The duties of a beauty salon administrator are divided into thematic blocks:

1. Organization and planning of salon activities, the purpose of which is to reduce costs and improve the quality of customer service. That is, control over the efficient use of material, technical and labor resources in the course of the salon's activities, work on cost reduction. Accounting and timely reporting to the management of the salon.
2. Work with the cash register. Issuance of checks, acceptance of payment for services rendered.
3. Work with personnel: keep a time sheet, monitor compliance with the work schedule, the appearance of employees (dress code and uniform).
4. Control of cleanliness, rules and norms of labor protection, safety measures in customer service.
5. Work with the client base: maintenance, updating and replenishment, as well as work on the formation of loyalty (sending information, congratulations, reminders to clients, etc.).
6. Communication with clients, namely, answering all incoming calls, consultation (services, prices, products) and recording clients. This also includes the meeting of the client, leading the client to the master (acquaintance with the master), accompanying the client after the provision of the service, as well as collecting information for its subsequent use as the basis for new promotions in the salon.
7. Since the administrator is required to supervise the conduct of promotions and other promotions, he may be asked to practice the basics of marketing, advertising and merchandising.
8. In small offices, the work of an administrator is somewhat similar to the work of an office manager - he is responsible for the efficiency of the salon, monitors the availability of paper in the printer, stationery, toilet paper in the toilets.

The administrator also regulates emerging conflicts, maintains a book of reviews, and works with claims.

The administrator of the beauty salon is the face of the company. He not only regulates and organizes the work of the salon, but also introduces the client to the salon and is often the determining factor in the choice of a particular salon by the client.

Responsibilities of a system administrator

System Administrator:

1. Installs operating systems and software necessary for operation on servers and workstations.
2. Performs software configuration on servers and workstations.
3. Maintains the software of servers and workstations in working order.
4. Registers users of the local network and mail server, assigns identifiers and passwords.
5. Provides technical and software support to users, advises users on the operation of the local network and programs, draws up instructions for working with the software and brings them to the attention of users.
6. Sets access rights and controls the use of network resources.
7. Provides timely copying, archiving and backup of data.
8. Takes measures to restore the operability of the local network in case of failures or failure of network equipment.
9. Identifies user and software errors and takes action to correct them.
10. Monitors the network, develops proposals for the development of the network infrastructure.
11. Provides network security (protection against unauthorized access to information, viewing or changing system files and data), security of internetworking.
12. Performs anti-virus protection of the local area network, servers and workstations.
13. Prepares proposals for upgrading and purchasing network equipment.
14. Controls the installation of local network equipment by third-party specialists.
15. Informs his immediate supervisor about cases of violation of the rules for using the local area network and the measures taken.

The system administrator has the right to:

Establish and change the rules for using the local area network.
- To get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
- Submit proposals for the management to improve the work related to the duties provided for in this job description.
- Require management to provide organizational and technical conditions necessary for the performance of official duties.

The system administrator is responsible for:

Violation of the functioning of the local area network, servers and personal computers due to improper performance of their duties.
- Untimely registration of users of the local area network and mail server.
- Untimely notification of management about cases of violation of the rules for using the local area network.

The system administrator is responsible for:

For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.
- For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
- For causing material damage to the company - within the limits established by the current legislation of the Russian Federation.

Responsibilities of a hotel manager

Hotel administrator:

1. Provides work on efficient and cultural customer service, creating comfortable conditions for them.
2. Controls the timely preparation of rooms for the reception of those arriving at the hotel, the maintenance of cleanliness in the hotel, the regular change of linen in the rooms, the safety of property and equipment.
3. Informs hotel guests about the additional paid services provided, accepts orders for their implementation and controls their implementation.
4. Gives verbal information regarding the hotel, the location of city attractions, entertainment, sports facilities, etc.
5. Accepts and draws up the necessary documents.
6. Carries out control over the execution by employees of the instructions of the organization's management.
7. Controls the observance by the employees of the organization of labor and production discipline, rules and norms of labor protection, safety precautions, requirements of industrial sanitation and hygiene.
8. Takes measures to resolve conflicts that arise when servicing residents.
9. Considers claims related to unsatisfactory customer service and takes appropriate organizational and technical measures.
10. Informs the management of the organization about the existing shortcomings in customer service, takes measures to eliminate them.

The hotel manager has the right to:

1. Get acquainted with the draft decisions of the hotel management regarding its activities.
2. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.
3. Within the limits of his competence, inform his immediate supervisor of all shortcomings in the activities of the hotel (its structural divisions) identified in the course of the performance of official duties and make proposals for their elimination.
4. Request personally or on behalf of his immediate supervisor from specialists and performers information and documents necessary for the performance of his official duties.
5. Involve specialists from all (individual) structural divisions in solving the tasks assigned to it (if it is provided for by the regulations on structural divisions, if not, then with the permission of the hotel director).
6. Require the hotel management to assist in the performance of their duties and rights.

The hotel manager is responsible for:

For improper performance or non-performance of their official duties provided for by this job description - to the extent determined by the current labor legislation of the Russian Federation.
- For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
- For causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

Responsibilities of a Restaurant Manager

Being a restaurant manager is a lot of work. But in order to achieve success, you should not always rely on the experience and advice of the person who held this position before you.

Think for yourself how you can improve your work. After all, for some reason the owner of the restaurant believed you and handed you this position. It means he believes in your abilities.

Here are 10 important things to think about:

1. Personal responsibility.

From this day on, all the mistakes that staff make are your responsibility. This does not mean that you need to take up the whip and punish the guilty. You need to deal with the problem so that the next time the situation does not happen again. A good leader always asks himself the question: “What lesson and benefit can I learn from this situation? “

2. You are an example for everyone and the “face” of the institution.

From now on, your main duty is to be a worthy example for your subordinates. Working in a team where one way or another, there will always be conversations and gossip, in no case should you give a reason for the development of such discussions. Any decision you make will be visible. Your employees will definitely tell each other what they think about this. How not to lose credibility in the team? It's very simple - don't be late for work, maintain a neat appearance and be sure to resolve internal conflicts by finding fair solutions. Your goal is to gain the trust and respect of your employees.

And the most important thing is to make sure that your employees understand that by working poorly, they will not only do something nasty to you and the restaurant, they will complicate their work.

3. Teamwork.

The success of the restaurant business depends on how well the team works. You, as an administrator, should always know the answer to any question, be able to track down and competently punish the guilty, and most importantly, make sure that your employees understand that by working poorly, they will not only do bad things to you and the restaurant, they will complicate their work.

But at the same time, working conditions must be comfortable for everyone, and you must know how to motivate your subordinates.

4. Invest in your personal growth.

The restaurant business in the face of fierce competition is moving forward by leaps and bounds. In order to stay at your job, you must by no means rest on your laurels and constantly continue to learn. There are a huge number of resources for restaurateurs on the Internet, where you can learn something new every day. Improve your knowledge, browse restaurant trends, blogs of famous chefs and restaurant owners. Watch interviews with critics, etc. Learn to apply the accumulated knowledge to optimize the work of the restaurant and you will definitely increase your authority.

Must-read books on restaurant management and restaurant personnel. You can always listen to audio recordings and it won't take that long. There are a lot of conferences and trainings where you can improve your skills without getting up from the couch - just register and watch the broadcast. Self-education is an integral part of a modern successful person. A leader should always ask himself the question: “How can I improve myself and my team?”

5. Take care of your body.

As a restaurant administrator, you must be absolutely confident in yourself and your decisions. In order to communicate with people, exchange offers, control the work of the entire institution, especially if it works around the clock, you need to get enough sleep and feel good. Get ready for fatigue and irregular work schedules.

You don't have to buy a gym membership and push yourself to exhaustion after running on the treadmill - but light exercise and proper nutrition work miracles. Believe me, sleep and have breakfast - and you can already spend the working day on your feet, in a good mood.

6. Always self-improvement.

For the position of a restaurant administrator, they take initiative and purposeful people who are ready to improve. You want to listen to them, they are able to resolve the conflict with the most nasty client, respecting the reputation of the restaurant. In addition, the duties of the restaurant administrator include: staff training, solving economic issues, as well as monitoring the calculation of dishes, expenses, etc. To be competent in all these matters, you need to regularly study and improve your skills.

Do not neglect the planning of events in the restaurant. Write a list of required achievements. Plan your work six months in advance and you will be at the goal.

Be always in trend. The administrator must know which dishes are in demand now, which event will bring good revenue and interest new visitors.

7. Work optimization.

What is the difference between an administrator and a leader? The administrator thinks and works two steps ahead of the team. The leader thinks and works 20 steps ahead of everyone else. How can this work be optimized? Use your phone or tablet by installing cloud planners there - this will greatly facilitate your work.

Thanking your employees is not difficult at all, and by making simple compliments, you will not only gain respect, but also significantly improve the working atmosphere.

8. Study the psychology of working with personnel.

Being a leader means understanding what drives people. A lot of people think that all people react in the same way to this or that situation, but in practice it turns out that your chef did not want to get an increase in salary instead of days off, and the bartender harbored a grudge against a meager fine, and he took revenge on you long ago, taking home 10 “broken” glasses. You must understand and feel your employees in order to prevent this or that unpleasant situation in time, as well as praise and punish at the right time.

9. Be grateful.

Teamwork without motivation and praise is doomed to failure. Thanking your employees is not difficult at all, and by making simple compliments you will not only gain respect, but also significantly improve the working atmosphere. As a leader, you must understand that you did not achieve this yourself - an excellent team of experienced employees helps you, and your customers, expressing gratitude in the form of attendance and profit, do your business.

10. Step over the line.

When you become an administrator, you are no longer around your former colleagues. A lot of people make a mistake, after promotion and a new position, trying to maintain the same relationship with the team as before. But from now on - your interests are the interests of the owner of the restaurant and nothing more. A clear line between subordinates and their boss must be drawn immediately after your appointment, otherwise you will not receive proper authority.

Duties of a Club Administrator

In every nightclub, there is always a position of an administrator, and it seems that his job is to meet guests and seat them at tables, to make sure that everyone is comfortable. But the duties of an administrator do not end there. The administrator of the club is, first of all, the manager or otherwise the person of this institution, who is fully responsible for the leisure and entertainment program. The functions of an administrator should not be confused with the duties of a promoter, they are much broader.

The competence of administration includes three main areas - premises, employees and visitors. The administrator must first complete control over the design of the premises, monitor the status, update and placement of advertising on the building and inside the club. The administrator must control the order and cleanliness in the entertainment room, as well as in the surrounding area.

Under the supervision of the administrator are the club's employees - waiters, cooks, cashiers, bartenders, cleaners and office managers, as well as a security service. The administrator is simply obliged to fully control the observance by the listed employees of production and labor discipline, labor protection norms and rules, hygiene and industrial sanitation requirements (for example, the hair that got into the food or dirty hands of the cook will be on the conscience of the administrator). The administrative worker is responsible for providing direct control over the preservation of material assets.

The administrator must politely meet the guests, escort them to a free table (or entrust this matter to the waiter if the flow of guests is very large) and fully advise on the services provided by the club. If claims arise, the administrator is obliged to calmly listen to them and take measures to resolve the conflict as soon as possible. Even if this is already the tenth dissatisfied client in the evening, you can’t get angry or scream, all problems are solved with a smile. Report to higher management about the difficulties that have arisen, offer your own ways to solve problematic and controversial issues. The administrator must be aware of all the events that take place in the club establishment.

The administrator must be aware of legal issues and, in the event of a problem, be ready to replace one of the employees. Knowledge in jurisprudence can be divided into knowledge of normative and legal documents ( federal laws, labor Code Russian Federation, internal labor regulations, job descriptions of employees, as well as a list of services provided by the club).

Responsibilities of a fitness club administrator

Many of my readers recently decided to open their own fitness club. And immediately faced with the problem of finding staff. According to experience, most resumes come to the vacancy "administrator", only their quality leaves much to be desired.

No work expirience. I have experience, but not in sales, but in geology. The lady lives three hours by bus from the club. But the applicant for a vacancy in one hundred percent of cases is "sociable, responsible, trainable." Is this enough to work as a fitness club administrator?

Too good is also bad!

Accept it as a fact that finding the perfect employee is almost impossible. Yes, and it is not necessary. Firstly, such “diamonds” are always in great demand and, therefore, in 99% of cases they are already working somewhere. Secondly, when a person appears in your team, on whose personal charm everything rests, this is bad. Imagine what would happen if he left? That's right, everything will collapse.

I do not urge you to hire a shrew or girls with an extinct look. I am now leading to the fact that most of the work of the administrator should be automated. In this case, almost anyone can become the ideal face of your fitness club.

Include these items in the duties of a fitness club administrator.

Your task is to create an environment in which a new employee simply will not have questions. Instructions, scripts, workflows, plans - these are your faithful helpers.

1. Handbook of the administrator.

Do not be lazy and spend one of your days writing down all the duties of a fitness club administrator, all the subtleties of his work in one document.

The book should contain answers to all questions that a beginner may have: how to make a return through a payment terminal, where to call if the water runs out, how to draw up a strict reporting form, how to respond to customer objections, etc.

This book is a living document. It can and should be supplemented, changed, absorbing all your experience. Be sure to involve your administrators in its creation.

2. Scripts.

A welcoming smile and a neat appearance are worthless if their owner is terribly afraid to sell. You can overcome her fear different ways, the simplest is to create scripts for all occasions.

Write down an exemplary dialogue with a potential buyer who came to the club for the first time. Build a list of required questions and answers to anticipated objections. Are you planning an event? Give the administrator a script to call customers.

If you are afraid that with this approach, "soulfulness is lost" - do not be afraid. Very often, employees are afraid to call customers, they are lost and do not know what to say. Your clear writing will give them confidence. A wide smile during a telephone conversation will add sincerity. You didn’t forget to write in the handbook that the administrator must smile when talking on the phone?

3. Work processes.

Workflows are minute-by-minute scheduled administrator actions. For example: The administrator comes to work at 9:30 and turns on the lights in the locker rooms and the lobby. From 9:30 to 9:45, he walks around the halls, turns on the lights, checks the equipment. At 9:45 turns on the computer. From 9:50 to 10:00 he posts a post to a group in contact.

All these actions should be brought to automatism. The presence of a document, rather than verbal instructions, will allow you to control the process and, in case of violation of labor discipline, call the employee to account. Workflows can be written in a separate document, or they can be included in the administrator's handbook.

4. Plans.

I make my own plans. A sheet of paper with the desired number is always on the wall, in front of your eyes. Believe me, it really motivates. It is the same with administrators - as soon as you announce the figure, and, most importantly, the percentage of this figure that the employee will receive in the form of a bonus, sales growth immediately begins.

It is important not to leave people alone with the plan. Your task, as a leader, is not only to set a goal, but also to explain the mechanisms for achieving it. How to do it? Write scripts, think over promotions for a month, conduct another training.

Try during the next meeting to hold role-playing games"administrator - new client" or "administrator - dissatisfied client". Playing real situations and further analysis of mistakes helps to bring sales skills to automatism. Employees are no longer afraid to sell, they know what to answer customers for their objections, their self-confidence is growing. By the way, tying the wage fund to the total profit of the company, in my opinion, is very justified. You pay according to the result. People understand that you need to work in your club, and not watch movies when there are no trainings.

Responsibilities of a clinic administrator

The process of "Recording clients for reception":

Answers incoming calls to the Clinic in accordance with the rules of telephone conversations, using speech standards.
- Kindly advises visitors on issues related to the medical services provided by the Clinic and the procedure for their provision.
- Gives information to patients about the mode and work schedule of the Clinic and its leaders and doctors.
- When the patient first contacts by phone, he records and registers the patient with the obligatory clarification of the information source (where the patient learned about the clinic - record information in the file "customer base" sheet "customer base" column "specify where he learned about the clinic").
- Selects a convenient time for the patient and, if necessary, consultations of several specialists, sets the receptions sequentially. He tries to ensure that the client receives the maximum number of necessary consultations in one visit.
- Forms an optimal record of patients for initial and repeated consultations in accordance with the corporate standards adopted by the Clinic: tries to minimize downtime in the schedule of doctors by keeping a tight record.
- Conducts telephone conversations with patients in order to confirm the patient's appointment with a doctor. Registration is confirmed the day before admission.

Result: client's appointment.

Process "Marketing, work with clients":

Makes calls to customers in accordance with the installed speech modules (informs customers about new products, promotions, wishes them happy birthdays, holidays, etc.) - at least 10-15 people a day.
- Asks the client for the possibility of informing him about the promotions of the Clinic.

Result: re-registration of the patient for an appointment

Process "Maintaining a medical appointment":

Before the doctor's appointment, invites the patient to sit down and wait for the doctor to invite the patient to go into the office.
- Timely delivers medical and other documentation to doctors.
- Carries out layout of medical cards, results of analyzes in a file cabinet.
- Receives test results from laboratories, ultrasound studies, ECG, etc. and pastes them into medical records. Makes copies for issuing the results of the examination to patients, if possible, sends them by e-mail.
- Informs patients about the results of the examination.

Result: high-quality maintenance of a file of medical records and the absence of complaints from patients about the work of administrators.

Clinic infrastructure management process:

Timely opening of the clinic in the morning.
- Responsible for the safety of documentation, cash registers and seals, keys to the entrance to the Clinic.
- Checks the readiness for operation of all technical means (computer, cash register, telephone.
- Checks the completeness of the workplace with promotional materials, necessary forms and documentation, stationery.
- Maintains cleanliness and order in the room, lays out shoe covers for clients in a timely manner, and, if necessary, performs wet cleaning in the lobby, Clinics during the work shift and at its end.
- In the absence of a nurse / junior medical staff, maintains cleanliness in the lobby, corridors, toilets and the entrance vestibule of the Clinic.
- Controls the safety and security of the clothes of the patients of the Clinic.
- Do not leave the workplace in the presence of patients.
- Monitors the proper operation of lighting, plumbing, sewerage in the office, technical serviceability of equipment, timely reports problems to the deputy CEO.
- Monitors the economical use of materials, electricity, water.

Result: safety of accountable infrastructure elements, timely opening and closing of the Clinic, order and cleanliness in the workplace and in the lobby.

Nonconformity Management Procedure:

Takes measures to prevent and eliminate conflict situations. Does not allow the situation to get out of control, timely reports the problem to the management (General Director, Deputy General Director).
- Informs the management of the Clinic about the existing shortcomings in the service of visitors, the measures taken to eliminate them. Timely submits claims related to unsatisfactory customer service for consideration by the deputy. General Manager and General Manager.
- In case of non-attendance of the doctor, he ensures the rescheduling of the patient for another time or seeks the possibility of replacing the doctor, informing the Deputy General Director.

Result: no complaints from patients about the work of administrators.

Procedure "Management of Documents and Records"

With a patient visiting the clinic for the first time:

Concludes an agreement, which is filled in 2 copies (one is handed over to the patient, the other is pasted into the patient's medical record).
- Issues informed voluntary consent of the patient to medical intervention.
- Starts a medical record and a statistical coupon before the start of the initial consultation.
- When the documentation is ready, it warns the doctor about the arrival of the next patient.
- Carries out the calculation of patients according to the declared cost of admission with the issuance of checks to them. At the request of patients, he draws up documents for applying to the tax office.
- Maintains the necessary accounting and reporting documentation:
- electronic database of clients (1C);
- incoming and outgoing documentation (1C);
- list of administrator (transfer of cases);
- clearly formulates a list of tasks that need to be done by the next shift;
- reminds about the beginning of the reception and the number of patients;
- competently fills in all magazines;
- Hand over the proceeds and fill out financial documentation.

Result: correct paperwork:

Contract for the provision of paid services;
informed voluntary consent of the patient to medical intervention;
statistical coupon;
patient's medical record, etc.

Checks the completion of logs and continues their maintenance during the work shift.