Note. Often the organizers refuse to return if you issue it less than 5 days before the event.

Check with which ticketing partner you purchased your tickets. To find out, open the ticket PDF and see which vendor is listed at the bottom of each ticket.

Big Ticket agrees refunds with buyers on its own. For faster ticket refunds, please contact your ticketing partner directly.

You can return tickets to the event directly on Yandex.Afisha. To cancel your purchase and return money for tickets, fill out the feedback form. Please describe in detail the reason for the return.

We send all applications to ticket partners. If they agree to return tickets, the money will go to your bank card or a Yandex.Money account. If the partners do not approve the return, try contacting the event organizer directly. It is listed on the ticket.

Note. The Sovremennik Theater returns money for tickets on its own. To make a return, contact the theater.

Attention. The ticket price includes a 10% commission for issuing and booking a ticket. Its size is indicated when buying a ticket. In accordance with the cancellation of the order, the commission is not refundable.

Return part of the tickets from the order

In the feedback form in the field Reason for ticket refund add how many tickets you want to return. If seats are indicated on the tickets, for each ticket write the row and seat in the hall.

When and how will the money be returned

24 hours between purchase and return

After the purchase, the bank blocks the money on the card and sends it to the service not immediately, but only after a day. If you cancel the order on the same day, the bank will unblock the money on the card within 30 days. For more information, please contact your bank.

Note. On the last day of the month, the bank blocks money on the card for an hour, not for a day. If you bought tickets on the last day of the month and issued a refund after a few hours, the money will be returned to you within 10 days.

More than 24 hours elapsed between purchase and return

According to the Consumer Protection Law, the seller must return the money to you within 10 days after they agree on the return. This period does not depend on the place and method of purchase.

The money will be returned to the bank card or Yandex.Money account from which you paid for the order.

If the money is not returned on time, contact your bank.

Its terms must be reflected in one of the following places:

• on the ticket itself
• on the event website
• in the brochure, which must be provided by the cashier at the request of the buyer.

Information By making a purchase, a person agrees to all the terms of the contract. It reflects information about the possibility of returning tickets. Obstacle in the return of funds is contrary to applicable law. The regulation of the Ministry of Culture of the Russian Federation on theatrical and entertainment enterprises states that the consumer has the right to refuse to perform the contract at any time, provided that the actual costs incurred are paid to the contractor. They are:

• ticket printing;
• seat reservation;
• other expenses.

A similar phrase fixes the law on consumer protection.

Refund of tickets for cancellation, replacement and rescheduling

Content

• Theater ticket refunds
• Return conditions
• Documents for the return of payment
• Making an application
• Amount to be refunded

A visit to the theater is always a holiday, but sometimes it happens that for some reason you have to postpone the event. There is a need to return the tickets and get back the money paid for them.

In this article, we will consider whether it is possible to return tickets to the theater and how to do it correctly. Return of tickets to the theater according to the law Often, upon delivery theater tickets they are refused to be accepted back, referring to the internal regulations of the organization.
This is fundamentally wrong, as it contradicts the Federal Law (FZ) of the Russian Federation "On the Protection of Consumer Rights", Article 32 and Article 782 of the Civil Code of the Russian Federation. These laws have the highest legal force in comparison with internal regulations theater.

Can I return theater tickets?

Important

Information regarding the procedure for the return of funds is also reflected in the civil code of the Russian Federation. Article 782 states that a person has the right to refuse services.

In this case, the costs incurred by the contractor must also be paid. The role of the performer here is the organizer of events in the theater.
He may also refuse to provide sleep if he reimburses the buyer for the costs incurred. Buyer's rights The rights and obligations of the buyer are regulated by the Law on the Protection of Consumer Rights.

A person has the right to receive the service for which he paid. The law allows you to waive it with reimbursement of costs that the organizer of the event is forced to bear. This means that the administrator cannot refuse to return a theater ticket to a citizen. However, the action must be taken prior to the start of the event. Additional Information Specific terms depend on the type of service.

Is it possible to return a theater ticket back to the box office - return procedure

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Can theater tickets be returned? ticket refund policy

By purchasing a ticket, the buyer automatically agrees to this condition. But it fundamentally contradicts Article 16 of the Consumer Protection Law and can be challenged.

If a refund is refused Not all theater establishments are loyal to their visitors and are ready to return a ticket for reasons other than those specified in the rules developed by the administration. Often people are refused even on a written application.

Attention

In this case, protection can be obtained from Rospotrebnadzor, a consumer protection society or a court. In any case, it will be necessary to provide a number of documents confirming not only the purchase of a ticket, but also the fact that the administration refused to voluntarily satisfy the application.

Can theater tickets be returned? Of course you can. You just need to know your rights and the laws governing relationships in this area.

Can I change my theater ticket for another date?

The following purchase options are available today:

• through intermediary agents;
• electronically through the official websites and representative offices of the institutions where the event is planned;
• traditionally at the ticket office.

To get to some events, you need to take care of acquiring an input document in advance. Otherwise, you can either completely miss an important premiere, or get not the best seats.

It is the agents who may have tickets available even in the last hours before the event. Of course, such an offer will be much more expensive. The electronic way of buying tickets saves a lot of time. No need to go anywhere, stand in line. Most online services have a clear interface. They allow you to choose a specific place, price and make a purchase in a matter of minutes.

Can theater tickets be returned?

Return of tickets to the theater must be formalized. The entire procedure for the delivery must comply with the norms enshrined in the current legislation.

Today, most theaters are state institutions. They are accountable to the Ministry of Culture of the Russian Federation. This allows the consumer to complain about the actions of persons who do not want to comply with the norms of the current legislation. If the theater administration stubbornly refuses to accept tickets and return the money, the person has the right to file a complaint with a higher authority. In case of rejection of the application, experts advise to refer to the norms of the current legislation and inform that a complaint will be filed with Rospotrebnadzor. It could change decision. If the theater administration continues to persist, it is worth preparing an evidence base and going to court.

Conditions and documents for a refund for a theater ticket

General Rules for Returning Tickets Each of the institutions holding events may establish their own rules for returning tickets. It is better to clarify them before acquiring the latter. So, figuring out whether it is possible to return tickets in Grand Theatre, the necessary information is easy to find on the official resource of this institution.

Most often, this action is provided only in case of cancellation, replacement, transfer of the event. But is it possible to return tickets to the theater for reasons other than those indicated? After all, as in everything, obstacles periodically arise in our life that completely destroy all plans. The cost of visiting some concerts and premieres is quite high. It can make up a significant portion of the monthly family budget. Legislation on the return of tickets The administration of institutions, when answering the question of whether it is possible to return tickets to the theater for personal reasons, is somewhat disingenuous.

Return of tickets to the Bolshoi Theater

Experts advise to get acquainted with it at the time of the purchase of tickets. The term is fixed in the contract. You can study the application of the agreement on the official website of the event organizer or at the sales office. The cashier is obliged to provide the citizen with a document that reflects all the features of the interaction between the buyer and the seller. Additional information If a citizen finds out that he will not be able to get to the event in the theater immediately before it is held, you can try to resell the ticket. There is no other way to return the money. Is it possible to pass e-ticket to the theatre? The main difference between an electronic ticket and a standard one is the implementation via the Internet. The ticket is not provided on a physical medium. At the time of purchase, the citizen will receive an electronic copy of the entrance document to the theater.

How to return tickets to the Bolshoi Theater

If at the time of the appeal, there is money at the cash desk, then basically, the cashier issues them on the same day, immediately. If the session was paid for with a bank card, then the money will be transferred to it to the person who made the payment. There are situations in which the ticket amount is refundable in full. These include:

• cancellation of the presentation;
• transfer to another number;
• providing services of inadequate quality, for example, destruction of scenery, non-exit of an actor, etc.;
• replacing the scheduled performance with another.

In all these cases, the money is returned to the client in full.

How many days in advance can a theater ticket be returned? According to the current legislation, this must be done before the start of the performance at any time. As soon as the information is received from the viewer, it is necessary to immediately submit the document to the concert.

The rights of the buyer of theater services include the opportunity to return tickets to the theater 3 working days before the start of the performance. Dates may vary, but no more than 14 days before the actually purchased service.

Few ordinary citizens know about this. According to the law on the Protection of Consumer Rights (ZoPP) No. 2300-1 of 02/07/92 (as amended on 06/06/18), tickets purchased in advance at the Bolshoi Theater (or otherwise) are returned within a period of 2 weeks. The day of purchase does not count.

During the submission or after its completion, coupons of the offer agreement are not surrendered. The same applies to the situation when they want to return the ticket after the start of the session. It is customary to recognize that once a service has already begun to be provided, it is no longer possible to refuse it at that time.

How to return an e-ticket?

theater ticket- this is a coupon, a completed form of strict accountability, confirming the participation of the viewer in the public offer agreement, which the theater administration has the right to conclude in this way. This document allows you to make a refund and buy a new ticket, if necessary.

The electronic format of a ticket to an adult or children's (puppet) theater differs from a paper form only in the place and method of purchase - Internet sites. For example, one of the most popular portals in Moscow: www.ticketland.ru. A paper copy is not provided. It is issued in the form of an electronic copy. This file can be printed out and presented at the checkpoint.

To change tickets of such a plan, you will need to study in detail the instructions for the procedure, which are always posted on the sites where they are sold. The package of documents is submitted exactly the same as in the case of a return in real mode, it does not matter the Bolshoi Theater or any other will return the amount to you. The main thing to consider here is that you will have to pay an additional service fee. And such commissions on sites, as a rule, are rather big - minus 10% of the price.

Important! Most often, a large number of ways to receive money are not provided. You can get it either to a card account, or you will have to contact the theater box office for cash. The funds will be returned to the account of the card with which the payment was made. If it is necessary that the receipts be made to another bank account, then this should be indicated on the application form.

How can I return tickets purchased at the box office?

One spectator asks: “If I bought tickets for February 15 at the theater box office, but I can’t go to the performance, where do I start in order to return the purchase with a refund of my money?”

Legal specialists respond by offering to follow the standard algorithm of actions:

1. First, contact the cashier of the same institution where the purchase was made.
2. Present Required documents.
3. Write an application and attach the required papers brought with you.
4. Give time to the cashier to recalculate. If, for example, you had an order for a balcony of 2 tiers, then refusing it can cost more than renting another spectator seat. A penalty for a simple area can be collected from the buyer on the basis of the law.
5. Wait for 30 days. In practice, most often money is issued immediately at the cash desk, if they are available there.
6. Get back the money you paid earlier.

The entire package of documents in order to freely return the ticket before the start of the performance:

Name	Peculiarities	Example
Statement	A request is made to return the money for the unused service, and the details of the bank account where the amount should be transferred are indicated.	—
Civil identity card	The passport can be of any nationality.	—
The ticket for the session	One ticket is served, and its cost is fully refunded for the service, and not partially.	If a ticket was purchased for 50,000 rubles each, but there are double seats (1 wide seat for 2 people), then the refund is not divided in half.
Receipt, check	On demand.	Petersburg Maly Theater does not always ask for a check.

Note! If the same woman from the example wants to see another performance, she can purchase a ticket for December 23 or another suitable date. But for this, you will probably have to pay extra if the opera or performance costs more. The surcharge may also include a seat reservation service.

Why isn't the full amount refunded?

Not the entire amount will be returned just because there is such a law. In Art. 32 of the RFP clearly states that the consumer is given the right to surrender to box office back to the seller the form of the contract-offer. But at the same time, he does not receive his money back in full. Exactly the amount that went to cover the costs during registration will be deducted, whether through the Internet Ticketland in Moscow or in real time. The same issue is covered in the same way in another legal provision - part 1 of Art. 782 of the Civil Code of the Russian Federation.

These expenses include:

• preparation, printing of the form;
• reservation of the selected seat in the hall;
• part of the lease.

If it is possible to purchase a ticket for another date, then the amount will be returned in the appropriate amount for previous coupons. And only after that make a new purchase.

Two payment options:

1. In the case when the same tickets are purchased, only for a different number, it will be necessary to pay an additional amount exactly the same amount that was withdrawn to cover the expenses of the organization.
2. If you buy a session of another performance, more expensive (where, for example, the Historical Stage will participate), then the surcharge will consist of two parts: 1) the amount of expenses incurred by the theater when issuing a returned ticket; 2) the amount that is not enough to fully cover the cost of the new ticket.

Note! The entire amount can be returned only when it turns out that the performance was canceled, and the fault lies with the organizers or the theater administration. Therefore, if the performance was canceled, then the return of tickets is carried out on the same day in a 100 percent volume. Or within 14 days to which the consumer is entitled, starting from the second day of ticket purchase.

How many days before a performance can I return my theater ticket?

The law on the protection of consumer rights states that the return of an online or offline purchase is only allowed within the first 2 weeks, which expire from the second day after the purchase.

For example, if a booking was ordered and paid through the website www.ebilet.ru, then the procedure can be started if there are 14 days or less between the purchase and the actual start of the session.

Another, more illustrative example. A ticket was bought on December 16 with the start date of the musical performance on December 29 or 30 for the Nutcracker ballet. Then the viewer found a cheaper option for going to the same event, only in a different theater. He has the right to return the ticket with a refund of the money spent on any day until the performance session has begun.

But on the websites of many theatrical departments, you can see announcements stating that you can only return tickets to the theater only 3 or 5 days before the start of the event. This is true for an organization that during this time will be able to make up for losses, find another buyer, so that a simple spectator seat does not form.

Important! Terms of return must be specified in advance. You can read about this on the website of the theater, or by calling its administration by phone.

Can I change the purchased ticket for another date or performance?

You can change your electronic ticket or its paper version before the start of the performance or musical. In this case, the scheme is simple:

1. Old ticket for rent.
2. A new one is being made.

There may be different nuances regarding payment and the amount of refunds. Often the Opera and Ballet Theater (or another) put up a kind of forfeit. It is assigned depending on the time the document was submitted.

The table shows the gradation of the volume of refunds as a percentage, taking into account the time according to the tradition established by Mariinskii Opera House(Saint Petersburg).

The theater administration refuses to accept the ticket - what should I do?

All refusals of the administration to return the amount paid when returning the ticket must be justified.

Reasons:

1. Return of the ticket right before the start of the show.
2. Not all documents were attached by the buyer to the claim.
3. The request for a refund was made after the event.
4. The cost of courier services cannot be refunded.
5. The ticket turned out to be forged.

The oldest Volkovsky theater in Yaroslavl practices the following norms of refusal, established on the basis of the internal regulations of the institution:

1. Does not accept tickets back 1-2 hours before the session.
2. Tickets will not be accepted after the show has ended.
3. Courier delivery services are non-refundable.

People think that it is impossible to return a ticket to the cash desk of an arts institution until the play or concert begins. This is wrong. If, for example, you visited the Mikhailovsky Theater in St. Petersburg and saw an announcement in the lobby that tickets cannot be returned, such actions by the administration are unreasonable and illegal. Each spectator, in accordance with the regulation No. 2300-1 of 07.02.92 of the "ZoPP", has the full right to return the purchased tickets without indicating a reason and in the period of time before the start of the session. This applies to both paper and electronic document formats.

Rules on film and video services for the population, it has been established that in cases of cancellation of watching a film, or its replacement, or poor-quality demonstration, reimbursement is expected full ticket price for each spectator.

Wherein the federal law"On the Protection of Consumer Rights" allows citizens to refuse any service without giving reasons.

It turned out that the Rules infringe on the rights of the viewer, regulating only individual parties relations between the film and video entertainment enterprise and its customers, without giving the latter the opportunity to refuse an undesired service.

The Supreme Court of the Russian Federation, in its decision in 2009, explained that the absence in paragraph 24 of the Rules of information about the possibility of the viewer to refuse to perform the contract is not a reason to ignore it.

Thus, each person has right to return previously purchased tickets to the box office and receive their money in full, except for the deduction of expenses actually incurred by the enterprise.

Returning a movie ticket

There are situations in life when movie tickets bought in advance, but then it turns out that there is no way to go to the session.

Somebody will not return tickets, fearing in advance the resistance of the administration, presenting a serious paperwork.

In fact, it is not so difficult to refund movie tickets.

For example, let's see how issue ticket refunds to cinemas "Kinomax".

Already on the site in the Conditions for the purchase of tickets, they prescribed all the possible circumstances under which the viewer returns purchase price:

• cancellation session;
• film replacement;
• poor quality demonstration;
• failure to provide information about age restrictions;
• rejection viewing.

In order to receive cash funds for returned tickets, the viewer needs to do a number of procedures:

1. Write to the administration of the cinema.
2. Enter the required information in the document.
3. Submit an application to the administrator. The document must register And fix exact pick up time. This is especially important if the viewer came to sort things out on the day of the session. After all, a refund can only be made before the start of the show.
4. The citizen must have a document confirming that his application has been accepted and is subject to consideration. Therefore, after registration, a copy is necessarily made, which is stored until the receipt of funds.

In paragraph 2. the necessary data and actions - the following:

1. FULL NAME. buyer, his address, contact phone number.
2. The reason why the session was denied.
3. When and how tickets were purchased (at the box office, online, through intermediaries).
4. The amount spent.
5. Argument the text of the statement by referring to the regulatory document, on the basis of which the viewer demands a refund.
6. Attach tickets.

The application is made in any form, but for all office work requirements:

1. IN upper corner cap with the name of the institution and FULL NAME. the person addressed by the viewer, the data of the applicant.
2. The word "Statement" is written in the middle.
3. Text appeals. As clearly and with facts as possible.
4. List of attached documents.
5. The date the application was written.
6. Applicant's signature, his last name.

Usually, the administration already has ready-made application forms, where it remains only to enter your data and attach tickets.

By analogy, the return of tickets to cinemas is also carried out. caro movie»

In the case of buying tickets online, for example, in Afisha, a refund is made to a bank card.

In this case, the claim is usually accepted only in writing. in the administration of the cinema.

In some networks, it is possible to refuse an electronic ticket, the so-called automatic refund.

To the theatre

At the box office of many theaters there is an announcement that the purchased tickets not subject to exchange and return.

The administration rarely makes contact, violently resisting those who want to return the ticket.

But the viewer is in his right.

Whatever announcements are hung, so that the theater administrator does not speak in his defense - they legally required accept theater tickets issue a refund in accordance with the rules and reimburse the funds spent.

Considering that theaters are mostly government agencies And accountable The Ministry of Culture always has the opportunity to complain about the actions of the leadership, which refuses to obey the laws.

Return procedure is the same. with cinemas:

1. A statement is being written.
2. Tickets are included.

If the administrator does not want get in touch, then:

1. A complaint is being made that the administrator refuses to accept the application. Signatures of witnesses will be needed, which it is advisable to take care of in advance. The document is addressed to Rospotrebnadzor, a copy to the Ministry of Culture and the Consumer Protection Society.
2. Such a record is left in Book of Complaints and offers.

The claim is being considered in two weeks.

All laws are on the side of the consumer - his desire to return tickets must be satisfied.

A problem may arise with the determination of the actual costs incurred.

The viewer has the right to receive money with this amount.

But how to determine the size of the hold?

Whether it is 50%, maybe 10%, or maybe all 100%.

The administrator has local normative act, which explains the principle of determining the costs actually incurred by the theatre.

That is, the percentage is not taken from the air, but is documented.

No position - demand full refund.

To the concert

Good places in concert halls always sold out in advance: a month or even two before the premiere.

Plans sometimes do not coincide with the realities of life and cultural holidays have to be postponed.

Tickets are expensive and the desire of the buyer get money back for them.

The problem of returning purchased concert tickets is solved in an elementary way - by contacting the ticket office administrator who, by law, is obliged to accept it.

But what if the purchase was made not on the spot, but through the portal concert.ru?

The return of tickets to concert.ru is standard, but subject to work specifics:

1. Will have to apply to the head office OOO "Concert.Ru". Claims are not accepted on weekends, only on weekdays. But the application can be left in advance through the call center or e-mail. The circulation date is the billing period for calculating the refund amount. How earlier man leaves an application more money for the ticket in the end he will receive.
2. In addition to tickets and passports, the office will require show receipt about payment. FULL NAME. person in the receipt and in the passport must match. That is, only the person who directly bought it and no one else can count on the return of the ticket.
3. If tickets were received via home delivery, courier services will not be refunded.
4. The communication fee is also non-refundable.
5. When transferring, replacing the event, the full cost will be refunded, taking into account the amount of delivery and booking.
6. The refund amount depends how much time is left before the start of the event.

Time and amount of funds from 6 points are subdivided into four categories:

1. More than 14 days- full cost, taking into account actual expenses (no more than 20%).
2. 8-13 – 70%.
3. 4-7 – 50%.
4. If there are only 3 days left before the event, then money is not returned.

Changing tickets, returning money to the audience for them is a common thing for the administration of theaters and concert halls.

But they don't seek to satisfy common people's claims, if possible preventing the return.

It is unlikely that the problem is ignorance of the laws.

Rather, the administration hopes that bureaucratic troubles cool the ardor of those who wish.

But the viewer must know their rights.

Return a ticket Can any time.

Money must be returned for it.

But how much the viewer will receive, what part of the money will be lost - it all depends on the timing of the return.

You bought tickets to the Alexandrinsky Theatre, but your plans suddenly changed and you couldn't go? Then you probably remembered the announcement stating that “tickets purchased cannot be returned or exchanged.”

But is it really so? Is it possible to return tickets to the theater, and what are the deadlines for this?

The procedure for returning tickets to the theater is legally regulated by the following legislative acts:

• Regulations of the Ministry of Culture Russian Federation about theatrical and entertainment enterprises;
• Law on Consumer Protection;
• Civil Code of the Russian Federation (Article 782).

They say that the buyer has the right not only to refuse the services of a particular theater organization (for example, from going to the Mariinsky Theater), but also to return the ticket to the box office. The return period is no more than 5 days before the start of the performance.

In 2019, the main condition for the return of theater tickets is the reimbursement of expenses incurred by the performer. These include printing the ticket itself, booking a seat, etc.

Return step by step

How to return a theater ticket purchased through the box office? This procedure is carried out in several stages. Let's consider each of them.

To return a ticket at the box office, you must have:

• Addressee data - full name and position of the head of the theater;
• Applicant's data - full name and passport data;
• A request to return money for an unused ticket (it is not necessary to indicate the reason for the return);
• Ticket details (series and number);
• The amount of payment;
• Contact phone number or address for contacting the applicant (for example, the Mossovet Theatre, Moscow, Bolshaya Sadovaya st., 16);
• Personal signature with decryption;
• The date the application was made.

Tickets must be original. If there is corrected, corrected or sealed information, they are considered invalid and cannot be accepted for return.

Having collected all the necessary documents, the consumer must contact the box office of the theater where he bought the ticket (for example, the box office of the Sovremennik Theater).

In this case, it is imperative to register the application by asking the receiving employee to put his signature on it and indicate the date of receipt. This will help you prove the fact of timely appeal in case of a dispute.

If you are unable to apply for a ticket refund in person, send it by registered mail with notification.

It is better to do this in advance - the letter must be delivered to the addressee no later than the date of the performance. And do not forget to make photocopies of the ticket and check - they will be needed for safety net.

The theater management has from 10 to 30 days to consider an application for a ticket refund. At the end of this period, the administration is obliged to inform the applicant of its decision.

If it is positive, the consumer can count on full or partial compensation of funds.

The percentage of retention is from 5 to 50% and depends on the term of contact with the administrator:

Refunds can be made both in cash and non-cash.. It all depends on how the payment was made.

Each theater organization establishes its own rules for issuing tickets. In order for everything to be in accordance with the law, check whether the conditions for the return are fixed in the Charter or any other legal document of the institution.

Otherwise, the buyer may claim a full refund.

Can I return tickets to the theater on the day of the performance? Most of the time it's impossible. Remember, the minimum period for contacting the cashier is 3-5 days, so in all other cases the application will be rejected.

If you want to return at least part of the funds spent, try reselling the ticket to another spectator or exchanging it for another date.

This period is individual in each case, so do not forget to clarify the nuances with the organizers of the event.

Delivery of electronic tickets

With the advent of new technologies, more and more people prefer to shop online. Theater tickets are no exception to the rule either.

In this case, the consumer receives an electronic version, which must be printed on the printer.

How to return an e-ticket to the theater? In this case, in addition to the traditional package of documents, the buyer must provide a photocopy internal passport RF. The return period is no more than 5 days before the start of the event.

Refunds will be made within 3-45 days to the same bank card from which they were debited. The size of the commission is from 2 to 8% - it all depends on the conditions of the electronic wallet or bank.

Knowing how to return theater tickets purchased online, remember one more thing. Almost all organizations involved in the remote sale of theater tickets charge a fairly large service fee. It's impossible to compensate.

The purchase of tickets is an agreement between the viewer and the organizers of the event. The terms of this transaction (including information about the possible return of the ticket) must be reflected both on the ticket itself and on the theater’s Internet portal or in a special brochure provided by the cashier.

For example, on the official website Mikhailovsky Theater it is clearly stated that no return or exchange of tickets is possible in any form. This rule also applies to the Bolshoi Theatre.

By making a purchase, both the seller and the consumer agree with all clauses of the contract and cannot violate them. It follows from this that the obstacle to the return of funds for an unused ticket is a strict violation of the norms of Russian legislation.

What to do if this or that organization persistently refuses to accept the ticket back to the box office?

To resolve the situation, the buyer needs to write a statement either to the Consumer Protection Society or to Rospotrebnadzor. You can also make an appropriate entry in the Book of Complaints - it should be issued at the first request of the client.

Since a witness is needed to confirm the fact of contacting the theater administration, it is better to come to the box office with a relative or friend.

Consideration of the complaint takes about 2 weeks. If the documents are drawn up correctly, and the fact of refusal to provide funds is fully confirmed, the buyer can count on 100% compensation for damage. If the application was ignored, you need to go to court.

There are situations in which organizers theatrical performance has the right to refuse the client to return his ticket.

These situations include:

Such foresight will avoid problems and litigation in the future.

And remember, the sooner you contact the organizer of the event (for example, the management of the Musical Comedy Theater), the higher your chances of making a positive decision on a refund.