In this job description for a sales consultant, written in human(!) language, you will find a COMPLETE list of responsibilities, a training program, as well as a ready-made vacancy template for the position of sales consultant

Job responsibilities of a sales consultant

First of all, let's look at what the main task of a sales consultant is:

As the job title suggests, a candidate for this position must be good at two things:

1. Sell ​​goods
2. It is good to know the product line and be able to select products according to the client’s needs.

Most often sales through consulting typical for companies with a large assortment, in which, to solve one problem, there is a large group of different products, among which the sales consultant must navigate.

The second group of businesses in which this position is also in demand is companies that deal with complex products.

Eg:

1. Complex group of products: furniture, windows, blinds made to measure
2. Large assortment: door showrooms, building materials, MLM companies

The duties of a sales consultant include:

1. Meeting the client in the office/sales area or conducting a presentation at the client’s premises (depending on the business)
2. Maintaining reports and documentation (contracts, acts of work performed, sales receipts, and so on)
3. Accounting for your performance indicators:
   • Number of contacts with clients
   • Amount of deals
   • Failures, reasons for failures
   • and so on - as a rule, the company develops its own forms of management reporting
4. Working with the client at every stage of sales:
   • establishing contact with the client
   • identifying needs
   • benefit-based product presentation
   • work with objections(when they are)
   • closing a deal or making commitments
   • additional sales (upsell, cross sell) - increase the average purchase cost
5. Working with thoughtful clients who did not place an order immediately
   • take contacts of clients who have taken a pause to think about it
   • working with a list of thoughtful clients to achieve results
   • systematization of the reasons for refusal (development of recommendations - how to reduce them, for example - change the assortment, price offer, composition of the offer, and so on)

What a sales consultant should know (a little formality):

1. Know and strictly observe the internal labor regulations of the enterprise, work and rest hours, discipline, access control,
2. Dress code (rules for wearing uniforms), other rules established by the enterprise;
3. Immediately carry out instructions and instructions from senior management related to official activities. Report the results of implementation to the person who gave the order;
4. Have a thorough knowledge of the product range, benefits and characteristics of the product entrusted to him as part of his official activities. Be able to apply certain types of products and products in practice in compliance with labor safety rules and other safety measures specific to the product;
5. Know and be able to apply in relation to legislation of the Russian Federation in the field of consumer rights protection, in the field of ensuring personal and public safety;

Skills that a sales consultant must have:

The sales consultant is obliged to maintain, develop and improve the following professional skills:

• sociability, communication skills;
• presentable appearance
• literacy;
• politeness;
• learning ability;
• stress resistance;

Typical requirements for a candidate to fill the position of sales consultant:

• age at least 18 years;
• education at least secondary
• no criminal record for committing intentional crimes;
• absence of serious diseases of the speech and musculoskeletal system;
• for foreign citizens - knowledge of the Russian language and availability of a work permit in the Russian Federation.

Additional benefits that will help you as a sales consultant:

1. Labor activity in general and work experience in a similar position;
2. higher than secondary education- last time More and more preference is given to sales consultants with higher education(there is an opinion that they are easier to teach)
3. Foreign language skills.
4. Completion of various sales trainings:
   • knowledge of sales techniques and technologies
   • sales stages
   • techniques for handling objections
   • techniques for identifying client needs
   • Ability to work with sales scripts

Sample training program for a sales consultant

To train a newly hired sales consultant, he is assigned a mentor from among experienced employees.

Training includes:

1. Familiarization with the enterprise, study of labor regulations - 1 working day.
2. Familiarization with the workplace, products and products - 1 working day.
3. Theoretical block, training or sales seminar, to understand the techniques and basic terms in sales
4. Practical work under the supervision of a mentor – 3 working days.

Upon completion of the training, the management of the enterprise (department), upon the recommendation of the mentor, concludes that the sales consultant can be allowed to work independently.

Example of a sales consultant vacancy advertisement:

To work in a young, dynamic company, __________ requires a sales consultant with the prospect of career growth to deputy head of the sales department.

Responsible and interesting work, high pay. Full time, benefits package. You are required to be hardworking and honest. Instead of experience in similar work, you can offer us your activity and dedication. We are waiting for candidates over 18 years of age without a criminal record, with a secondary (minimum) education. We'll talk about the rest at the interview.

What does a sales consultant need to know to improve the efficiency of his work? From the huge amount of theoretical information, I would like to highlight a small list of recommendations that will help the seller in working with the client.

What does a sales consultant need to know?

First of all, every sales consultant must understand the essence of his work. The words “consult” and “sell” hide many more fundamental principles that any seller must master:

1. 1. The technique of establishing contact with the client is the most important stage about which you can read;
   2. How to overcome barriers in sales and work with customer objections? More details in this;
   3. Every salesperson must master the art of presentation, otherwise you will not be able to present the merits of your product to the buyer. See about this.
   4. If you learn to analyze the client's behavior, you can always find a way out of the current situation. How to do this, click.

What else does a sales consultant need to know? A few more tips:

• • Activity. Be on the trading floor when there is activity. If possible, you should meet the client first, not your colleagues. If you have certain rules for approaching clients, follow them and ensure that others follow the rules that apply to everyone. Don’t forgive rule violations, get your way. In a word, communicate more with clients and the results will not keep you waiting.
  • Telephone - a sales tool. If your responsibilities include, in addition to basic contacts, consulting clients by phone or online, do this as diligently as you work with a buyer in your store. It has been proven that about half of potential buyers make preliminary calls to the store they are going to visit. Your next sale may depend on how you handle the phone.
  • Feel the situation. It is necessary to pay attention to absolutely all clients, both those who are ready to make a purchase immediately, and those who are still thinking, but at the same time, consultations should be different in content. If you ask a question: “When are you planning to buy?” and the person will answer: "Next year"- this means that there is no need to offer him to make a purchase now.

He just needs to help him decide on an option, make a good presentation of the product and, most importantly, leave a good impression. In six months, potential buyers will not remember the content of your consultation, they will remember you and they will definitely want to return to you.

With a person who has already made a choice and is ready to buy, it is necessary to work with specifics: offer options that are available, talk about promotions, credit offers, visualize together with the client the benefits of owning your product. .

• • Exchange contacts. If the sale does not take place the first time, this does not mean that you have lost a client. The main thing is to exchange contacts with the client. You just need to take the client’s phone number and give him your business card in return. If you notice that customers are reluctant to give you their personal phone number, you need to adopt the tricks of experienced sellers. A business card is not a piece of paper with a phone number scribbled in pencil, but your solidly presented data, which indicates that you take negotiations and acquaintances seriously and that your organization does not raise trivial doubts.
  • Let's say "No" to fatigue. A real “sales person” should not have thoughts: “I’ve had enough, I sold myself today.” When there is a flow of clients, do not take days off, do not take vacations, work while the “wave” is flowing. You will remember such moments as a pleasant dream when sales begin to decline. Then you will rest.
  • Mood. Working with people does not allow for a bad mood! Read how to set yourself up for work and big sales.
  • The success of your business depends on this, and it doesn’t matter whether you are an employee or a business owner. Nobody wants to deal with a dissatisfied, cocky, negative salesperson.
  • Balance in working with the client. Let the client express himself. If you take on the client too zealously in the first stages of consultation, you may not give the client the opportunity to speak out.

Look for a middle ground: you don’t have to be silent and you don’t have to rattle around like in a market; it’s best if you manage to build a mutually interesting dialogue with the client.

We must not forget that the client is not comfortable at the moment of making an important decision, and from the first seconds he does not consider you his friend with whom he can have a nice conversation about where to invest his money. A client who is a little accustomed to the situation, to you, will begin to talk more - he will give more information, and his psycho-type will also appear. This will help in building relationships.

Conclusion

These sales tips are not instructions - they are just tips that will help you work more efficiently and not miss anything, as well as understand what a sales consultant needs to know and what to use in everyday work.

In most cases, the responsibilities of a sales consultant include a wide range of functions, some of which may not be directly related to the sale of goods.

The responsibilities of a sales consultant may include drawing up reporting documentation, returning defective goods, resolving conflict situations and many other issues.

The profession of a sales consultant does not require any narrowly focused skills or professional specialized education. But we should not forget that there are certain requirements for a sales consultant as a person on whom the success of a trading enterprise depends. In most cases, these include general wishes that relate to the character of the applicants and their lifestyle:

• Restraint
• Availability of communication data
• Goodwill
• Politeness
• Grammatically correct speech
• Knowledge of etiquette standards

In addition, the responsibilities of a sales associate involve constant interaction with people and being on your feet for long periods of time, with minimal opportunity for rest during the workday. Therefore, it can be rightly stated that the requirements for excellent health, endurance and non-conflict can be considered justified and fair.

You can also understand an employer looking for an experienced employee who is capable of making prompt decisions when unforeseen situations arise.

Depending on the type of activity the company is engaged in, a number of additional requirements may be presented to the applicant invited to the position of sales consultant. For example, knowledge of the characteristics of the product being sold, knowledge of foreign languages, etc. The gender of the future employee can also play a significant role. For example, in a construction tools store, it would be more appropriate to invite a man who understands the intricacies of the product to work.

Key skills of a sales consultant, his capabilities and abilities

Let's figure out who a sales consultant is? This is a consultative sales specialist. For example, transactional sales are characterized by the fact that the buyer himself takes the initiative to purchase and chooses the desired product. In contrast, consultative sales presuppose the fact of information support and the use of methods to persuade the buyer.

In some cases, a method for overcoming objections will be required. The responsibilities of a sales consultant imply the presence of these points.

In other words, he must master the basic techniques and methods of verbal and psychological interaction with potential buyers. In addition, the sales consultant must know existing sales technologies. It is clear that if the applicant for a given job does not have the necessary experience, it becomes unrealistic to obtain such skills. It is for this reason that many companies have made it a rule to conduct practical training with employees. Preliminary training includes all kinds of seminars, theoretical courses, trainings, etc.

For productive work, another professional skill of a sales consultant is required - the ability to work with product accounting programs (for example, 1C: Trade and Warehouse) and documentation. If these skills are not available, then this risks the fact that the seller may provide the buyer with false information regarding whether the required product is available in the store.

Main responsibilities of a sales consultant

In most cases, in job responsibilities of a sales consultant includes the following functions:

1. Negotiations with clients of various levels;
2. Packaging of goods;
3. Reception of goods and, if necessary, their exchange;
4. Customer service taking into account sales technology;
5. Activities with ;
6. Calculation of the final purchase price;
7. Consulting customers regarding the characteristics, properties of goods, rules for caring for them. Assistance in matters of pre- and post-sales service;
8. Checking the serviceability of goods. Visual inspection, compliance of the product with the name printed on the package. In other words, this includes a set of actions regarding pre-sale preparation.

This list is not exhaustive - everything depends on the trade policy of the company, the scope of its activities and a whole range of other factors. For example, often the job description of a sales consultant includes a clause on monitoring consumer demand, despite the fact that this is more related to the competence of marketing department specialists.

Example of writing a resume for a sales consultant

Among the main responsibilities of a sales consultant are:

• Providing customers with consulting and practical assistance in selecting goods;
• Providing the client with reliable and complete information about the products;
• The final job of a sales consultant is to complete the sales cycle. In other words, this is the sale of goods.

For this reason, in order for an employer to be interested in a potential employee, a sales consultant's resume must include information about ownership of the subject of sales. Simply put, knowledge of the purpose of the product, its characteristics, the main target audience, etc.

If the future consultant has experience in a similar or related field, then in his resume he needs to focus on this point and describe in detail his achievements at his previous place of work.

In addition, the image of the store (company) depends on the sales consultant. And this means the degree of customer loyalty to him. So, in the resume it is necessary to indicate compliance with the requirements that apply to employees whose work activity involves interaction with customers. These are friendliness, goodwill, patience, attentiveness, lack of conflict, and so on.

To get the desired vacancy, a future sales consultant can sometimes resort to some trickery. As a rule, when an employer advertises a vacancy, it fully describes the requirements for a future employee. And the applicant for the position of sales consultant only needs to slightly rephrase the specified qualities. And the end result is that the applicant meets the specified requirements - an ideal resume! But you can resort to such a trick only if, in fact, your qualities do not significantly contradict the requirements specified by the employer. Otherwise, you may find yourself in an awkward situation.

If you have difficulty describing your merits at your previous job and the wording, you can download a sales consultant - this will help you achieve the desired result.

JOB DESCRIPTION FOR STORE SELLER

1. General Provisions.

The seller is an employee of the store, reports directly to the store director and merchandise manager, is accountable and controlled by him. In his activities he is guided by: this job description, trade rules, oral and written orders and instructions from the store administration. The seller must know and comply with internal labor regulations, rules and regulations of labor protection, safety and fire protection, industrial sanitation and hygiene standards.

2. Purpose.

The goal of the seller’s work is to ensure maximum sales volume by creating optimal conditions for customers to select and pay for goods.

3. Interaction with services.

In his work, the seller must interact and resolve current issues with other sellers, with the merchandise manager and the director.

The merchandising specialist resolves issues regarding the optimal display of goods, missing price tags for goods, and the removal of goods from sale due to the past expiration date.

The director resolves issues regarding the work schedule, participation in promotions to stimulate the sale of goods, interaction with the office, the Civil Code, inspecting and auditing organizations.

4. Main responsibilities.

4. Stimulating sales of types of goods specified by the administration.

7. Participation in inventory.

5. Description of work.

1. Arranging and replenishing goods on shelves.

The work of sellers is carried out according to the schedule established by the director. On business days before the store opens, the salesperson checks whether there is enough product to successfully begin the sales process. If necessary, removes goods from storage areas and cuts boxes to ensure free access for customers to the goods.

During the day, the seller monitors the availability of a sufficient amount of goods and, if necessary, replenishes it.

Products are placed neatly on the shelves, aligned along the front edge of the shelves. There are no empty spaces on the shelves. If any product is missing, its place on the shelf must be immediately filled with neighboring products in sufficient quantities.

2. Ensuring the safety of goods on the sales floor.

Depending on the director's assignment of sellers on the sales floor, the seller may serve at post No. 1 at the main entrance to the store. At this time, the seller controls the use of cells for storing personal belongings of visitors. At the same time, he controls the activities of sellers at the checkout, selectively reconciling the check paid by the buyer with the volume and cost of the purchase made. If an attempt is made to smuggle in unpaid goods, the seller detains the offender and takes him to the store’s office premises, where he is held until police officers arrive or a decision is made by the store administration.

In all cases, the seller, when entering into relations with citizens, is obliged to behave correctly and politely. If there are sufficient grounds incriminating a person of committing theft and refusal to proceed for investigation, physical resistance, deliberate destruction of company property, the seller in accordance with Part 1. Article 38 of the Criminal Code of the Russian Federation (Causing harm during the detention of a person who has committed a crime) has the right to stop illegal actions to deliver this person to the authorities.

When working on the sales floor, the seller monitors visitors, making sure that they select and carry goods in special baskets or carts. Particular attention must be paid to the movement of expensive goods. Through visual observation, the seller identifies persons stealing products in their clothes or in items brought into the store: umbrellas, bags, handbags, etc. Having established this category of persons, the seller reports these citizens to the seller at post No. 1 for further observation and detention in the event of removal of unpaid goods. In cases of damage to products on the sales floor (uncorking of various containers, rupture of packaging material, etc.), the seller immediately suppresses the actions of the violators with mandatory payment for the damaged goods. If the guilty person refuses to immediately pay for the damaged goods, the seller informs the store director about this so that he can call the police and initiate a criminal case under Art. 167 of the Criminal Code of the Russian Federation “Deliberate destruction or damage to property.”

If the store is not under remote control, the sellers, according to a schedule established by the director, guard the store at night. At the same time, they bear full responsibility for all property located in the store. During night duty, the seller is prohibited from:

Leave the place of duty without permission;

Allow unauthorized persons to be at the protected facility;

Turn off the security alarm and open sealed premises unless absolutely necessary;

Use office equipment for personal purposes;

Independently seal the store premises;

Drink alcohol.

3. Helping customers when choosing a product.

If necessary, the seller provides advice to customers on the range of goods offered for sale in the store, on the consumer properties and features of the goods.

4. Stimulating sales of types of goods specified by the administration.

At the direction of the store administration, the seller takes part in sales promotion

certain types of goods for their speedy sale due to the removal of these goods from the range, expiration dates, as well as to increase the sales volume of these types of goods with the participation of the store in advertising campaigns and sales promotion campaigns.

When stimulating sales of a product, the seller draws the attention of buyers to a given product by placing it in the most visible places, through additional consultations with buyers on the features and advantages of this product, and in other ways.

5. Acceptance and placement of accepted goods.

At the direction of the merchandiser or director, the seller works to unload the truck with the goods. Once the goods are unloaded, the seller, depending on the decision of the director or merchandiser, performs the following duties:

If goods arrive from the company's Distribution Center, the seller helps the merchandiser or director to accept the goods. To do this, he needs to carry out the following actions: take goods from a pallet or box, count them and tell the merchandiser or director the name of the goods and the quantity received. After the merchandiser or director notes the actual quantity received in the invoice, the received goods must be placed in a cart for further distribution to storage areas. These actions must be continued until the goods are fully received or until the store opens, depending on the decision of the director or merchandiser.

If goods arrive from local suppliers who deliver the goods directly to the store, the seller independently accepts the goods. The director or merchandiser exercises control over the acceptance of goods.

Responsible for transporting carts and arranging received goods on shelves. Products must be placed on shelves according to type, shelf life, while maintaining convenience for customer service and inventory. The goods are placed in such a way that the place of its storage serves, if possible, as a place of sale. The bulk of highly marketable goods are sold directly from boxes, from which the top part is carefully removed and, if necessary, to ensure better visibility and easy access, also the front wall. Only slower-selling non-food products are placed individually.

When arranging accepted goods on shelves, the seller must place the goods available at the point of sale and accepted goods in such a way as to provide customers with free access, first of all, to goods with a shorter shelf life. To do this, it is necessary to place batches of goods with a shorter shelf life closer to the edge of the rack or on top of goods with a later expiration date, depending on the configuration of the point of sale.

6. Sticking price tags on the goods.

While working in the sales area, the seller is obliged to monitor the presence of price tags for the goods, their correct placement and the correct indication of all information in the price tag (name of the product, price, weight, etc.). The seller sticks on the price tags prepared and handed over to him by the merchandiser or director:

After acceptance and placement of goods;

After price update

In case of detection of a price tag that does not comply with the requirements of trade rules

In other cases, as directed by the director or merchandiser

7. Participation in inventory.

The seller receives statements for recounting goods from the merchandiser or director and enters the quantity of recalculated goods in them. After the recount is completed, the seller transfers the marked statements to the merchandise manager or director.

8. Control of timing of goods sales.

When performing all his functional duties, the seller pays attention to the timing of the sale of goods. If goods are discovered with expired sales dates, the seller must immediately remove the goods from the place of sale and give this information to the merchandiser or, in his absence, to the director.

9. Customer service at the cash register and maintaining cash documents.

On days when the seller serves customers at the checkout, his work is carried out as follows:

The seller opens the invoice (F 6);

Using a scanner or manually (F 2, F 8), finds the selected product and records the quantity in the program’s consumable document;

After the customer’s purchase is completed, the invoice is closed (F 9); the buyer is told the invoice amount, the amount of money received from the buyer is entered; the change amount is automatically displayed in the lower window of the screen;

The seller accepts money from the buyer, a check is automatically issued for an amount equal to the amount of the expenditure document;

The receipt along with the change is given to the buyer; The receipt must indicate the cash received and the change.

ATTENTION! If the purchase is made through the computer and entered through the cash register, but the customer is not satisfied with the purchase amount and he wants to partially or completely refuse the purchase, you must:

A director or merchandiser must be invited

A representative of the store administration accepts the “refused” goods from the buyer;

A return document is issued for rejected items (F 7);

The seller accepts the purchase amount from the buyer after adjustment or, if the buyer has already paid money for the “refused” item to the cash register, returns the cost of the “refused” item

An act of returning the amount of money at the cash desk is drawn up in accordance with the requirements of cash discipline; the return document (return check) is attached to the reporting cash documentation

If the buyer wants to return any product some time after its purchase, the seller calls the director or merchandiser of the store to resolve the issue in accordance with legal requirements.

Delete expense documents;

Refund customers for returned products without the presence of the store administration.

During the working day, the seller at the checkout ensures the safety of funds. The merchandiser or director performs an intermediate recalculation of money at the cash desk. The seller forms packs of 100 banknotes of one denomination and places them in a safe for storage. This operation is not carried out at the expense of customer service.

After the store is closed for customers, the seller receives from the merchandiser or director the “Register of documents for the day” in the “Warehouse” program and checks the cash at the cash register. If an error occurs, the seller identifies and corrects it. The shortfall is repaid from the seller’s own funds.

The seller fills out the cashier-operator's book. Banknotes are folded at the request of collection, and accompanying statements are laid. The unfolded banknotes are placed in a collection bag, which is sealed and handed over to the collector. A Z-report is produced on the cash register. At the end of the working day, the cash register and computer are turned off.

The most experienced sellers in working with the cash register can be appointed by the director as senior at the cash register. In this case, their responsibilities additionally include:

Monitoring the actions of all sellers at the cash registers for reconciliation on the cash register, for filling out the “cashier-operator book”, for the correct preparation of banknotes and filling out the accompanying statement, for sealing the collection bag and completing the Z-report;

Control over the safety of primary documents and their execution in accordance with the established procedure (1C program);

Control over the inventory of cash register tape for cash registers, receipt and expenditure orders, twine, seals and accompanying sheets for collection. The latter, if necessary (a week's supply), are ordered by the seller from the collector.

6. Extras.

Opening hours on holidays are determined by verbal or written orders from the store director.

The seller participates in classes (training) conducted for sellers to improve the level of knowledge on the properties and features of products, merchandising of goods, working at the cash register and other knowledge and skills required in the work.

The salesperson participates in team meetings held in the store.

The seller informs the store director about all emergency situations in his work.

The seller is required to have a properly issued health certificate and undergo all necessary medical examinations and procedures in a timely manner.

The seller may be appointed by the director to be responsible for opening, disarming, closing and alarming the store on certain days by oral or written orders from the store director.

The seller is obliged to carry out other orders of the administration, not described in this job description, caused by production necessity.

7. Remuneration.

The salesperson is remunerated in accordance with the current staffing table and the “Regulations on bonuses for employees of JSC “_______” stores.

8. Responsibility.

The seller bears collective financial responsibility for the safety of the goods in the store.

In addition, the seller is responsible for:

Quality and timeliness of product display;

Availability of price tags for goods;

Availability of goods on shelves only with acceptable sales dates;

Correct execution of cash register reports, safety of primary documents and timely transfer of them to the accounting department;

Correct execution of incoming and outgoing documents

Timely replenishment of consumables at the checkout, safety of the sealer;

Correct and polite attitude towards customers;

Compliance with labor discipline in accordance with the Labor Code of the Russian Federation and the Labor Agreement (Contract);

Compliance with all oral and written instructions and orders of the administration regarding the operation of the store

Fulfill other requirements of this job description.

In case of violation of this job description, the seller will be subject to disciplinary action up to and including dismissal.

9. Rights

The seller has the right to make proposals to improve the processes of work performed,

quality of customer service, as well as optimization of all processes

store activities.

Sales consultant is one of the most popular positions in the modern world. Still would! There are so many shops and shopping centers around! One can only imagine how many sales consultants they employ. Due to the prevalence of the profession and its relevance, it is important that applicants for the position know exactly what a sales consultant should be able to do. The responsibilities of such an employee are very numerous, which cannot be said right away.

So, what does a sales consultant do at his workplace?

Despite the product being offered, such an employee must be able to negotiate beautifully and competently with clients, and be mentally and verbally prepared for objections and claims. Maintaining calm in any situation is a kind of responsibility of the seller. He should always remain polite, friendly and attentive even in cases when he doesn’t want to.

Sales consultant: responsibilities

The responsibilities of a store sales assistant include creating good conditions for customers and maintaining the store in order. It is this person who selects and arranges goods in the store, controls the trading process, advises them, calculates the cost of the purchase, and packs it. Informs management about any problems, including problems with the product and consumers, also a sales consultant.

Sales consultants in the store also include:

Preventing damage to goods by buyers and unauthorized persons, preventing theft;

Preparation of goods upon receipt and sale (checking availability, name, quantity, labeling, appearance, serviceability);

Placing goods by groups or types, as well as other criteria;

Informing store management about shortages or discrepancies;

Checking availability of price tags;

Monitoring consumer demand for a particular product;

Drawing up requests for the product that the buyer wants to see in the store’s assortment.

In addition to the above-mentioned main responsibilities of a sales consultant, such a person must be able to interest the buyer and offer him an alternative option if the desired product is not available.

A sales consultant, whose duties, although few in number, require responsibility and concentration, must always be in good shape. This article lists only the main responsibilities of the seller. It is clear that depending on the product being sold, the features of the work will differ. For example, a sales consultant in a hardware store must always be up to date with new products, understand absolutely everything that is said to customers, study the functionality and principles of operation of each device, and the same employee in a furniture store must be well versed in the production technologies of the product, its technical characteristics and other issues related to furniture.

If a person wants to occupy the job described and the rights are prescribed by the employer in the job description), he must indicate his experience in this field in his resume, and at the interview show sociability, goodwill and intelligence.